One Hundred Eighty Ways to Walk the Customer Service Talk

One Hundred Eighty Ways to Walk the Customer Service Talk

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This is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone qWalking The Customer Service Talkq and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.As much as wea#39;d sometimes like to blame others (including customers) for our bad feelings, the fact is we all choose how we respond to situations. ... Dona#39;t put the pin next to how you feel - put it next to how you choose to feel for the day.

Title:One Hundred Eighty Ways to Walk the Customer Service Talk
Author: Eric Harvey, Walk the Talk Team
Publisher:The Walk The Talk Company - 1999-01-01

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